Technical Support Specialist | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a chat support associate to deliver exceptional customer service and resolve inquiries with professionalism.

You will use CRM tools, collaborate with teams, and continuously update product knowledge to ensure accurate information for customers. Team-oriented environment with emphasis on customer satisfaction and quality interactions.

Qualifications

• 1+ year in a customer-facing role (chat or non-voice BPO)
• Excellent written and verbal communication, ability to explain complex ideas clearly
• Strong problem-solving and creative thinking abilities
• Capable of multitasking in a fast-paced environment
• Attention to detail in handling customer records and data

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Problem solving

CRM proficiency

Written communication

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.