Technical Support Specialist | International BPO

Talent Acquaintance; Chennai District; On-site; INR 268,000 - 402,000; Full time

Job summary

Talent Acquaintance is seeking a customer support specialist to provide chat-based assistance, respond to inquiries, and resolve issues with a focus on quality and speed.

You will maintain CRM records, stay up-to-date on product information, and collaborate with teams to ensure a positive customer experience in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in fast-paced environment and multitask.
• Proficiency with CRM software and other support tools.
• Attention to detail and commitment to quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Multitasking

Tools

CRM software

Chat tools

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.