Technical Support Specialist | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a chat support specialist to deliver exceptional customer service and resolve inquiries via chat channels. The role requires clear written communication, problem-solving, and accurate CRM record-keeping.

The ideal candidate will have prior customer-facing experience in a fast-paced BPO setting, with the ability to collaborate with internal teams and maintain up-to-date product knowledge. This position supports a dynamic team focused on customer satisfaction.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills with clarity in explanations.
• Strong problem-solving ability and creative thinking to resolve issues.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat support and inquiries.
• Resolve issues professionally and address complex complaints.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services for accuracy.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Chat support

Customer service

CRM experience

Communication skills

Problem solving

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.