Customer Support Professional

Orange I Advisors; Jaipur, Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Orange I Advisors in Jaipur seeks a customer support professional with 1–6 years of experience to join our team. You will handle inquiries, resolve issues, and communicate via phone, email or chat.

Ideal candidates are fluent in English and at least one regional language, show strong problem-solving and multitasking abilities, and can work in a fast-paced environment while maintaining attention to detail and professional demeanor.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office and other software applications.
• Ability to learn and adapt to new processes and procedures.
• Strong attention to detail and organizational skills.
• Fluency in one regional language with English communication.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Communicate clearly and concisely with customers via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge of products and services to provide excellent support.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Multitasking

Attention to detail

English fluency

Regional language fluency

Tools

Microsoft Office

Job description

• We are looking for a highly skilled and customer-focused individual with 1 to 6 years of experience to join our team as a Customer Support Professional. The ideal candidate should have excellent communication skills in English and proficiency in one regional language.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide timely and effective solutions to customer complaints.
• Communicate clearly and concisely with customers via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve knowledge of products and services to provide excellent support.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office and other software applications.
• Ability to learn and adapt to new processes and procedures.
• Strong attention to detail and organizational skills.
• Fluency in one regional language with English communication.