Customer Support Executive | CMP

TP; Mohali; On-site; INR 250,000 - 360,000; Full time

Job summary

Teleperformance in Mohali, India is seeking a highly skilled Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, handle inquiries promptly, and deliver top-notch support in a fast-paced environment.

Responsibilities include resolving issues with courtesy, collaborating with internal teams, maintaining accurate records, and building product knowledge to identify upsell opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving and analytical skills.
• Adaptability to changing situations and priorities.
• Proficiency in using computer systems and software applications.
• Ability to learn and retain knowledge of products and services.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and effective solutions to customer complaints and concerns.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain a thorough understanding of our products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Team collaboration

Problem-solving

Adaptability

Computer literacy

Job description

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and effective solutions to customer complaints and concerns.


• Collaborate with internal teams to resolve complex customer issues.


• Develop and maintain a thorough understanding of our products and services.


• Identify opportunities to upsell and cross-sell products or services.


• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a team environment and collaborate with colleagues.


• Strong problem-solving and analytical skills.


• Adaptability to changing situations and priorities.


• Proficiency in using computer systems and software applications.


• Ability to learn and retain knowledge of products and services.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.