Chat Support Professional

TP; Mansarovar; On-site; INR 240,000 - 420,000; Full time

Job summary

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED in Gujarat, India, is seeking a customer support professional to provide chat-based assistance, resolve queries promptly, and maintain accurate interaction records. The role emphasizes strong problem-solving and teamwork to ensure high-quality service.

Ideal candidates will have an undergraduate degree and be comfortable working in a fast-paced environment, with proficiency in computer systems and a customer-centric mindset.

Qualifications

• Excellent language proficiency, preferably in English.
• Strong understanding of customer support principles and practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively as part of a team.

Responsibilities

• Provide top-notch customer support through chat, resolving queries and concerns efficiently.
• Utilize strong problem-solving skills to address complex issues and provide effective solutions.
• Collaborate with internal teams to ensure seamless communication and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide informed support.
• Collaborate with the team to achieve performance goals and improve overall efficiency.

Skills

English proficiency

Customer support principles

Multitasking

Computer systems

Analytical skills

Team collaboration

Education

Undergraduate degree

Job description

Roles and Responsibility

• Provide top-notch customer support through chat, resolving queries and concerns efficiently.
• Utilize strong problem-solving skills to address complex issues and provide effective solutions.
• Collaborate with internal teams to ensure seamless communication and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide informed support.
• Collaborate with the team to achieve performance goals and improve overall efficiency.

Job Requirements

• Excellent language proficiency, preferably in English.
• Strong understanding of customer support principles and practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively as part of a team.
• Undergraduate degree required.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the BPO industry, providing exceptional customer support services to clients worldwide. We are committed to delivering high-quality services and building long-term relationships with our customers.