Customer Support/Operations

Carrerlift; India; On-site; INR 167,000 - 279,000; Part time

Job summary

Carrerlift in India offers a batch-based customer service role for students and graduates. You will handle inquiries across channels, build strong relationships, and ensure satisfaction throughout interactions.

Responsibilities include documenting conversations in CRM, resolving issues via troubleshooting and escalation, and contributing to team operations based on feedback. Night shifts on rotation support operational needs and provide frontline experience.

Qualifications

• Pursuing or completed undergraduate/graduate studies.
• Experience in customer service, BPO, or call center environments.
• Clear and articulate English communication, both spoken and written.
• Proficient with computers and CRM platforms.
• Strong analytical/problem-solving abilities.
• Comfort engaging with diverse customers and colleagues.
• Willingness to work rotating schedules, including night shifts.
• Customer-first mindset and constructive attitude.

Responsibilities

• Handle incoming customer inquiries across multiple channels with timely, accurate support.
• Manage customer relationships and ensure satisfaction throughout the interaction lifecycle.
• Document all customer interactions in CRM systems and maintain detailed records.
• Resolve complaints and issues through troubleshooting and escalation when needed.
• Contribute to team operations and process improvements based on customer feedback.

Skills

Customer service

English communication

Analytical thinking

Interpersonal skills

Night shift readiness

Team collaboration

Education

Undergraduate or Graduate degree

Tools

CRM platforms

Job description

Batch: 2024/2025/2026.

About the role:

• Handle incoming customer inquiries and provide timely, accurate support across multiple channels
• Manage customer relationships and ensure satisfaction throughout the interaction lifecycle
• Document all customer interactions in CRM systems and maintain detailed records
• Resolve complaints and issues through troubleshooting and escalation when needed
• Contribute to team operations and process improvements based on customer feedback

What we're looking for:

• Currently pursuing or completed an undergraduate or graduate degree
• Previous exposure to customer service, BPO environments, or inbound/outbound call center work
• Clear and articulate communication in both spoken and written English
• Proficiency with computers and working knowledge of CRM platforms
• Ability to analyze problems quickly and find workable solutions
• Comfort engaging with customers and colleagues from diverse backgrounds
• Willingness to work on a rotating schedule, including night shifts as operational needs dictate
• Genuine commitment to putting customer needs first and maintaining a constructive mindset