Customer Service

Service-Based Company; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

Service-Based Company in Delhi seeks a customer support associate to handle inquiries through phone, email and chat with professionalism and care.

You will resolve concerns, document interactions in the support system, and provide product information with clarity and patience, ensuring customer satisfaction across shifts.

Qualifications

• Excellent written and spoken English communication.
• Ability to handle multiple channels professionally.
• Strong attention to detail in customer records.
• Willingness to work across shifts.

Responsibilities

• Handle incoming inquiries via phone, email and chat with professionalism.
• Resolve customer concerns through active listening and problem-solving.
• Document all interactions accurately in the support system.
• Provide product information and guidance with clarity and patience.
• Follow up to ensure issues are fully resolved and process refunds/returns when needed.

Skills

Excellent English communication

Calm under pressure

Empathy

Team collaboration

Tech literacy

Job description

Batch: 2026.

About the role:

• Handle incoming customer inquiries via phone, email, and chat channels with professionalism and care
• Resolve customer concerns and complaints through active listening and problem-solving
• Document all interactions accurately in the company's support system
• Provide product information and guidance to customers with clarity and patience

What you'll work on:

• Responding to customer requests within defined service level agreements
• Troubleshooting common issues and escalating complex problems appropriately
• Following up with customers to ensure their concerns have been fully resolved
• Processing refunds, returns, and other account-related requests

What we're looking for:

• Strong written and verbal communication skills in English
• Ability to remain calm and empathetic under pressure
• Basic computer proficiency and comfort learning new software systems
• Attention to detail and commitment to accuracy in customer records
• Willingness to work collaboratively with team members across shifts

Good to know:

• This role may require flexible scheduling based on customer volume and business needs