Customer Support Representative | BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service professional to handle chat support, respond to inquiries, and resolve issues with professionalism. You will collaborate with internal teams, maintain CRM records, and continuously update product knowledge to deliver accurate information and a high-quality customer experience.

The role requires excellent written and verbal communication, a proactive problem-solving mindset, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and accuracy in work.

Responsibilities

• Provide exceptional customer service via chat and resolve inquiries professionally.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions in CRM.
• Continuously update product knowledge to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Team collaboration

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.