Customer Success Intern

Melento; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

Melento in Bengaluru is offering a full-time internship in Customer Success to help understand customer needs and ensure maximum value from our platform. You will onboard new clients and guide them through initial setup and adoption, working closely with diverse stakeholders.

As an intern you will monitor customer health, identify expansion opportunities, and communicate feedback to product and support teams.

Qualifications

• MBA qualification is required.
• Background from a Tier 1 or Tier 2 college is preferred.
• Strong communication skills and ability to build rapport with diverse stakeholders.
• Problem-solving mindset with attention to detail.
• Ability to manage multiple customer accounts and prioritize effectively.

Responsibilities

• Work directly with customers to understand their needs and ensure they get maximum value from our platform.
• Help onboard new clients and guide them through initial setup and adoption.
• Monitor customer health and identify opportunities to expand usage and satisfaction.
• Gather feedback from users and communicate insights back to the product and support teams.
• Respond to customer inquiries and troubleshoot issues to maintain strong relationships.

Skills

Strong communication

Relationship building

Problem-solving

Account prioritization

Education

MBA qualification

Tier 1/2 college background

Job description

Batch: 2025/2026/2027.

About the role:

• Work directly with customers to understand their needs and ensure they get maximum value from our platform
• Help onboard new clients and guide them through initial setup and adoption
• Monitor customer health and identify opportunities to expand usage and satisfaction
• Gather feedback from users and communicate insights back to the product and support teams
• Respond to customer inquiries and troubleshoot issues to maintain strong relationships

What we’re looking for:

• MBA qualification (required)
• Background from a Tier 1 or Tier 2 college (preferred)
• Strong communication skills and ability to build rapport with diverse stakeholders
• Problem-solving mindset with attention to detail
• Ability to manage multiple customer accounts and prioritize effectively

What's next:

• This is a full-time internship with a clear path to a permanent role upon successful completion