Customer Support Executive WFH SS

Nobroker Technology Solutions Private Limited; Bengaluru; Remote; INR 240,000 - 360,000; Full time

Job summary

Nobroker Technology Solutions Private Limited in Bengaluru is seeking a dedicated Customer Support Executive to assist clients via phone, email, and chat. You will address inquiries related to our products and services, aiming to resolve issues and enhance client satisfaction.

The role includes spotting upsell opportunities, coordinating with senior staff for complex problems, and ensuring timely resolutions while building strong client relationships.

Qualifications

• Provide excellent customer service to clients via phone calls, emails, and chats.
• Identify opportunities for upselling and cross-selling of relevant products/services.
• Escalate complex issues to senior team members when necessary.
• Languages: English and Hindi or any one South Indian language.

Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, and chats.
• Handle client queries related to products/services offered by the company.
• Identify opportunities for upselling and cross-selling of relevant products/services.
• Escalate complex issues to senior team members when necessary.

Skills

Customer service

Upselling

Cross-selling

Query escalation

Job description

Job description

Roles and Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, and chats.
  
• Handle client queries related to products/services offered by the company.
  
• Identify opportunities for upselling and cross-selling of relevant products/services.
  
• Escalate complex issues to senior team members when necessary.

Requirements

• Wifi of 100 mbps mandatory
• laptop is mandatory
• power back up is must
• languages eng,hindi any one south lang