Chat & Email Support - WFH

Grassroots BPO Pvt Ltd; India; Remote; INR 180,000 - 240,000; Full time

Job summary

Grassroots BPO Pvt Ltd is seeking Customer Support Executives to join a Work From Home team in India. The role requires handling customer queries via chat and email, delivering timely resolutions while upholding high quality standards.

Candidates must be comfortable with rotational shifts, including night shifts, and possess Hindi reading and writing skills; a laptop, stable internet, and power backup are mandatory.

Qualifications

• Hindi reading and writing skills are mandatory.
• Laptop is mandatory for WFH.
• Stable and reliable internet connection is mandatory.
• Power backup is mandatory to ensure uninterrupted work.
• Comfortable working in rotational shifts, including night shifts.
• Prior customer service/BPO experience will be an advantage.

Responsibilities

• Handle customer queries through chat/email as per process requirements.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional communication and ensure a positive customer experience.
• Follow process guidelines, SOPs, and quality standards.
• Meet productivity, quality, and performance targets.
• Accurately update customer information and interaction details in the system.
• Be available and actively work during assigned shift timings.

Skills

Customer service

Job description

We are looking for Customer Support Executives to join our WFH team. The role involves handling customer queries, providing timely resolutions, and ensuring a high-quality customer experience. Candidates must be comfortable working in rotational shifts, including night shifts, and must have a laptop, stable internet connection, and mandatory power backup. Hindi reading and writing skills are mandatory.

Work Mode: Work From Home (WFH)

Shift: Rotational Shifts, including Night Shifts

Employment Type: Full-Time

Key Responsibilities

Handle customer queries through chat/email as per process requirements.

Provide accurate and timely resolutions to customer concerns.

Maintain professional communication and ensure a positive customer experience.

Follow process guidelines, SOPs, and quality standards.

Meet productivity, quality, and performance targets.

Accurately update customer information and interaction details in the system.

Be available and actively work during assigned shift timings.

Eligibility & Requirements

Hindi is mandatory – candidates must be able to read, write, and understand Hindi.

Comfortable working in rotational shifts, including night shifts.

Laptop is mandatory for WFH.

Reliable power backup is mandatory to ensure uninterrupted work.

Stable and reliable internet connection is mandatory.

Dedicated and suitable workspace at home.

Candidates should be comfortable working independently in a WFH environment.

Prior customer service/BPO experience will be an advantage.

Mandatory WFH Requirements

Candidates must have the following before joining:

1. 1. Laptop – Mandatory
2. 2. Stable broadband/internet connection – Mandatory
3. 3. Power backup – Mandatory
4. 4. Quiet and suitable workspace
5. 5. Willingness to work in rotational shifts, including night shifts
6. 6. Hindi – Must be able to read, write, and understand

Important: Candidates who do not meet the mandatory language, laptop, internet, or power backup requirements should not be shortlisted.