Customer Support Executive (WFH)

TP; Bengaluru; Hybrid; INR 234,000 - 257,000; Full time

Job summary

TP in India is seeking a Customer Service Operations Executive with 6 months to 1 year experience. The role offers a flexible work setup (WFH/WFO as per business needs) and a 24x7 rotational shift, inviting candidates with good communication in English and Hindi.

You'll handle omnichannel support, document interactions, and ensure SLA compliance while coordinating with internal teams. Freshers may apply with 21k take-home; experienced earn about 23k, with interview process including Versant

Qualifications

• 6 months to 1 year of customer service experience.
• Strong communication in English and Hindi.
• Willingness to work in 24x7 rotational shifts.
• Basic computer and internet navigation skills.

Responsibilities

• Handle customer queries through chat, email, and voice support.
• Deliver excellent customer service while maintaining quality standards.
• Resolve customer concerns efficiently and within defined SLAs.
• Accurately document customer interactions and update records.
• Follow process guidelines and compliance requirements.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

English & Hindi communication

Education

Undergraduate / Graduate

Tools

MS Office

Job description

Job Description - Customer Service Operations Executive

Position: Customer Service Operations Executive
Experience: 6 months to 1 year
Qualification: Undergraduate / Graduate
Location: Work From Home (WFH) / Work From Office (WFO) as per business requirement and batch allocation
Shift: 24x7 Rotational Shifts.

Salary :-

Fresher :- 21k take Home

Experienced :- 23k Take Home (Approx)

Key Responsibilities:

• Handle customer queries through chat, email, and voice support.
• Deliver excellent customer service while maintaining quality standards.
• Resolve customer concerns efficiently and within defined SLAs.
• Accurately document customer interactions and update records.
• Follow process guidelines and compliance requirements.
• Collaborate with internal teams to ensure customer satisfaction.

Eligibility:

• Minimum 6 months to 1 year of customer service experience.
• Strong communication skills in English and Hindi.
• Comfortable working in a 24x7 rotational shift environment.
• Customer-focused with good problem-solving skills.
• Basic computer and internet navigation skills.

interview Process Details:

• Assessment: Versant Level 5
• OPS interview

WFH Requirements:

• Personal laptop/desktop with Intel i5 processor or above.
• Stable broadband internet connection.
• Updated web browser and a dedicated workspace for uninterrupted work.

Note: Candidates should be flexible to work from home or office based on business requirements and batch plans.

First Round of interview in teams.

Best regards

Ramya V