Customer Service Executive- WFH CD

Startek (Aegis Customer Support Services Pvt. Ltd.); India; Remote; INR 186,000 - 210,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is recruiting a Customer Support Executive in India to handle queries via calls, chats, and emails, ensuring timely resolutions and high customer satisfaction.

The role requires 8 GB RAM laptops, 24/7 shift readiness, and willingness to work 6 days with 1 rotational week off. The successful candidate will maintain records, coordinate with internal teams, and adhere to quality standards while presenting a professional and confidential approach

Qualifications

• Excellent communication in English and Hindi (spoken and written).
• Undergraduate or Graduate education from any stream.
• Freshers or experienced candidates may apply.
• Must have a laptop/desktop with at least 8 GB RAM and Windows 10+.
• Stable Wi-Fi/internet connection mandatory.
• Willingness to work in 24/7 rotational shifts and 6 days on, 1 rotational week off.
• Comfortable using a personal phone for work through a masking system.
• Must be comfortable appearing on camera during interviews, training, and working hours.
• Training will be provided and certification required after completion.

Responsibilities

• Handle customer queries via calls, chats, and emails.
• Understand customer concerns and provide timely resolutions.
• Manage order-related issues: delivery delays, refunds, cancellations, replacements, and other service requests.
• Maintain records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality when handling customer information.

Skills

English

Hindi

Communication

WiFi ready

8 GB RAM laptop

Camera-friendly

Shift flexibility

Education

Undergraduate / Graduate

Job description

Customer Support ExecutiveJob Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

• 9 working hours per day
• 8 productive hours + 1-hour break
• 6 days working
• 1 rotational week off
• 24/7 rotational shifts

Salary

• Apprentice: 16,700 per month
• Freshers / Experienced: 18,800 CTC per month
• Monthly salary: Approximately 13,558
• Quarterly payout/bonus component: Approximately 17,134, as applicable

Salary Components / Deductions

• PF: 1,717
• ESIC: 500
• Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

• On-the-job training will be provided.
• Candidates are required to successfully complete the training and certification process.

Interview Process

• HR Evaluation
• Operations Evaluation L1
• Operations Evaluation L2
• Aptitude / Ambition Test
• Final Client Evaluation

Important Note

No fee is charged for the interview or joining process.