Customer Support Executive

Search Advisers Services Guj; Mumbai, Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Search Advisers Services Guj in India seeks a customer support associate to handle inbound calls, resolve queries, and provide basic technical assistance.

The role requires 2 years of experience, strong verbal and written communication, and the ability to multitask while maintaining customer satisfaction. Familiarity with CRM tools and digital platforms is preferred.

Qualifications

• Electrical Engineer preferred.
• 2 years of experience.
• Strong verbal & written communication.
• Good listening and phone etiquette.
• Basic technical understanding (electrical/products).
• Ability to handle multiple calls & multitask efficiently.
• Good problem-solving and customer handling skills.
• Comfortable with computers, CRM tools & digital platforms.

Responsibilities

• Handle incoming customer calls and resolve queries/complaints.
• Provide basic technical support and digital resolution of issues.
• Build positive customer relationships and handle escalations.

Skills

Strong verbal & written communication

Good listening

Phone etiquette

Tech-friendly

Education

Electrical Engineer preferred

Job description

Role & responsibilities

Role: Handle incoming customer calls,

resolve queries/complaints, provide

basic technical support

Key Skills: Strong communication,

good listening, phone etiquette,

tech-friendly

Responsibilities:

• Manage multiple calls efficiently
• Ensure quick and digital resolution of
• issues
• Build positive customer relationships &
• handle escalations

Expectation:

• Good product & process knowledge
• High call handling & resolution efficiency
• Contribute to team performance and
• customer satisfaction

Requirement Details

Education Qualification

Electrical Engineer preferred

Experience (in years)

2

Skill Set Requirement

• Strong verbal & written communication
• skills
• Good listening skills & phone etiquette
• Basic technical understanding (electrical/
• products)
• Ability to handle multiple calls & multitask
• efficiently
• Good problem-solving & customer
• handling skills
• Comfortable with computers, CRM
• tools & digital platforms
• Ability to remain calm and de-escalate
• situations