Customer Support Executive

Firstmeridian Global Services; Gurugram District; On-site; INR 305,000 - 365,000; Full time

Job summary

V5 Global Pvt. Ltd. in Gurgaon is hiring an urgent Customer Support Representative to handle customer queries via voice and chat, assist with orders, payments, deliveries, refunds, and related concerns.

The role requires good English and Hindi communication, basic computer skills, and a willingness to work in rotational shifts in office. Freshers with good communication may apply; 0–5 years experience preferred. Immediate joiners are welcome.

Qualifications

• Eligibility & requirements: 1–5 years in Customer Support/BPO/E-commerce preferred; freshers with good communication skills may be considered.

Responsibilities

• Handle customer queries through Voice/Chat as per process requirements.
• Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
• Resolve customer complaints professionally and provide accurate information.
• Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
• Escalate complex issues to the concerned team whenever required.

Job description

Contact: 7776841454

Email: [e-mail]

URGENT HIRING CUSTOMER SUPPORT REPRESENTATIVE

Company: V5 Global Pvt. Ltd.

Process: E-commerce

Location: Gurgaon

Work Mode: WORK FROM OFFICE (WFO)

Salary: up to30,000

Experience: 0–5 Years Preferred

• Job ResponsibilitiesHandle customer queries through Voice/Chat as per process requirements.
• Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
• Resolve customer complaints professionally and provide accurate information.
• Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
• Escalate complex issues to the concerned team whenever required.
• Eligibility & Requirements1–5 years of experience in Customer Support/BPO/E-commerce preferred.
• Freshers with good communication skills may also be considered.
• Excellent verbal and written English & Hindi communication skills.
• Versant score: 5–6 preferred.
• Basic computer and typing skills.
• Comfortable working in rotational shifts.
• Comfortable working from office.
• Immediate joiners preferred.

ImportantThis is a completely FREE-OF-COST job opportunity. No fees or payment are charged from candidates at any stage of the hiring process.

Work From Office – Gurgaon

9044233256

[e-mail]