IT Customer Support (WFH)

Acesys Solutions; Maharashtra; Remote; INR 180,000 - 240,000; Full time

Benefits offered by this job

Phone reimbursement

Work from home

Job summary

Acesys Solutions in Pune, Maharashtra offers a non-technical IT support role with remote/wfh flexibility. You will handle CRM & ERP software queries, receive detailed product training and deliver remote demos, with a month-long training period before joining.

Responsibilities include responding to client inquiries via email/phone, creating support guides and giving online product demonstrations to close technical questions.

Qualifications

• Fresh graduate with interest in technical support activity.
• Fluency in English & Hindi (written and verbal).
• Tech savvy – computers, internet apps and software, MS Office basics.

Responsibilities

• Handle inbound technical support requests via email or phone.
• Prepare technical support guides and documents.
• Present product demos online through remote desktop sessions.

Skills

English fluency

Hindi fluency

Tech savvy

MS Office

Education

Fresh graduate

Tools

MS Office

Job description

Job details:

pay:

Job type:

Contractual / Temporary, Internship, Fresher, Full-time

Location:

Pune, Maharashtra

Pulled from the full job description

• Cell phone reimbursement
• Work from home

Full job description:

Job Summary (WFH)

This is a Non Technical role in IT.

This job involves handling software support for an CRM & ERP software. You will be provided a detailed training on the product. You will need to handle product queries on email, phone as well as on remote desktop sessions. You will be presenting software demo using remote desktop tools. You will need to followup with clients and close any technical queries raised by the client.

Responsibilities and Duties:

• Handling inbound technical support requests through email / phone.
• Preparing technical support guide
• Present Product Demo online through remote desktop

Qualifications and Skills:

• Any Fresh graduate with interest in Technical support activity
• Fluency in English & Hindi language, both written and verbal
• Tech savvy - Computer, Internet applications and software
• Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook

Candidates will undergo one month training before joining.

Job Types: Full-time, Internship, Contract, Fresher
Contract length: 12 months