Customer Support Executive

Valuelabs; Hyderabad; Hybrid; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Dynamic work environment

Training and development programs

Job summary

Valuelabs is seeking a Customer Support Executive in Hyderabad to deliver exceptional customer service through various channels. The role requires strong communication skills and the ability to work effectively in a 24/7 rotational shifts from the office.

The ideal candidate should have at least 3 years of experience in customer support, demonstrate problem-solving abilities, and possess a customer-centric attitude. Competitive salary and career growth opportunities are offered.

Qualifications

• 03 years of experience in Customer Support or similar role.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work from the office and in rotational shifts.

Responsibilities

• Handle customer queries, concerns, and complaints via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently while maintaining high service standards.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Interpersonal skills

Customer-focused attitude

Basic computer proficiency

Education

Graduate in any discipline

Tools

CRM or ticketing tools

MS Office

Job description

Job Title: Customer Support Executive (Work from Office)

Location: Hyderabad

Work Mode: Work from Office (WFO)

Shift: Rotational Shifts (24/7 Support Environment)

Job Summary

We are looking for a Customer Support Executive to provide exceptional support to customers through phone, email, and chat channels. The ideal candidate should possess strong communication skills, a customer-centric mindset, and the flexibility to work in rotational shifts from the office.

Key Responsibilities

• Handle customer queries, concerns, and complaints via phone, email, and chat.
• Provide accurate information about products, services, and processes.
• Resolve customer issues efficiently while maintaining high service standards.
• Escalate complex issues to the appropriate teams when required.
• Maintain detailed records of customer interactions and resolutions.
• Meet individual and team performance metrics, including response time and customer satisfaction scores.
• Follow company policies, processes, and quality standards.
• Collaborate with internal teams to ensure timely issue resolution.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 03 years of experience in Customer Support, Customer Service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with MS Office.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused attitude with a positive and professional approach.
• Willingness to work from the office and in rotational shifts, including weekends and holidays if required.

Preferred Skills

• Experience with CRM or ticketing tools.
• Prior experience in voice, email, or chat support.
• Ability to handle challenging customer situations effectively.

What We Offer

• Competitive salary and benefits.
• Career growth and learning opportunities.
• Dynamic and collaborative work environment.
• Training and development programs.

Note: Candidates must be comfortable working from the office and available for rotational shifts as per business requirements.