Customer Service Executive@WFH

Shining Stars Institution & travels; Chandigarh; Remote; INR 193,000 - 231,000; Full time

Job summary

ShiningstarsITPL is hiring a Customer Service Executive for a permanent work-from-home role in India. The role involves handling inquiries across voice, chat, and email, delivering prompt and professional support, and maintaining high service standards.

With shifts on a 24x7 rotational schedule and 9-hour login hours, the candidate should be flexible. Freshers and experienced applicants who are proficient in English and Hindi are welcome to apply.

Qualifications

• Undergraduates, Graduates, Freshers and Experienced candidates welcome.
• English + Hindi communication skills are mandatory.
• Work From Home opportunity with 6 days a week schedule.

Responsibilities

• Handle customer queries through voice, chat, and email channels.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns while maintaining high service standards.
• Record customer interactions accurately in the system.
• Escalate complex issues to the relevant team when required.
• Maintain quality, productivity, and customer satisfaction targets.

Skills

English

Hindi

Education

Any degree

Job description

Job description

Hi Jobseekers!

Greetings from ShiningstarsITPL!

Hiring Alert Customer Service Executive (Blended Process) Permanent Work From Home

We are hiring Customer Service Executives for a Permanent Work From Home opportunity.

Salary & Benefits :

• CTC: 19k ctc - 15k in hand (depending on the hiring category/process) + 2k Quarterly Bonus + Incentives

Job Details :

• Work Mode: Permanent Work From Home
• Working Days: 6 Days a Week
• Shift: 24*7 Rotational Shifts
• Login Hours: 9 hours (including 1-hour lunch break)
• Weekly Off: 1 Rotational Off

Roles & Responsibilities :

• Handle customer queries through voice, chat, and email channels.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns efficiently while maintaining high service standards.
• Record customer interactions accurately in the system.
• Escalate complex issues to the relevant team when required.
• Maintain quality, productivity, and customer satisfaction targets.

Preferred Candidate Profile :

• Undergraduates, Graduates, Freshers, and Experienced candidates are all welcome to apply.
• English + Hindi communication skills are mandatory.

Mandatory Work From Home Requirements :

Candidates must have:

• Laptop with Intel Core i5 processor
• Stable Wi‑Fi/Broadband Internet Connection
• Power Backup (UPS/Inverter) to ensure uninterrupted work
• Headset with Microphone for customer interactions