Walk-in | Customer Support Executive

Niftel Communications Pvt. Ltd.; Lucknow; On-site; INR 201,000 - 268,000; Full time

Job summary

Niftel Communications Pvt. Ltd. in Lucknow is seeking a Customer Care Executive to handle customer queries with professional and courteous communication. The role welcomes freshers and experienced candidates, offering rotational shifts and a 6-day work week, with a salary up to INR 24,000 CTC per month.

You will maintain records and ensure a positive customer experience through timely resolutions and accurate documentation.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused approach.
• Basic computer knowledge and familiarity with common software.

Responsibilities

• Handle customer queries and provide appropriate solutions
• Maintain professional and courteous communication with customers
• Resolve customer concerns efficiently and within defined timelines
• Ensure a positive customer experience
• Maintain accurate records of customer interactions

Skills

Communication skills

Customer focus

Basic computer knowledge

Job description

Customer Care Executive ( WFO )

Job Details

• Position: Customer Care Executive
• Experience: Freshers and experienced candidates can apply
• Working Days: 6 days per week
• Shift: Rotational shifts
• Weekly Off: Rotational
• Salary: Up to 24,000 CTC per month
• Communication Skills: Excellent communication skills are required
• Location : Lucknow

Key Responsibilities

• Handle customer queries and provide appropriate solutions
• Maintain professional and courteous communication with customers
• Resolve customer concerns efficiently and within defined timelines
• Ensure a positive customer experience
• Maintain accurate records of customer interactions

Candidate Requirements

• Excellent verbal and written communication skills
• Customer-focused approach
• Basic computer knowledge
• Willingness to work in rotational shifts
• Freshers and experienced candidates are welcome to apply