Customer Support Executive - Voice Process

OpenHire; Bengaluru; On-site; INR 320,000 - 350,000; Full time

Benefits offered by this job

Joining bonus

Cab facility up to 15km

Job summary

OpenHire is seeking a dedicated customer service associate in Bengaluru to deliver people-focused interactions and drive brand loyalty with a digital-first approach.

The role emphasizes fast-paced problem solving, high customer satisfaction, and collaboration with cross-functional teams to enhance service quality and revenue growth.

Qualifications

• Graduate in any relevant field.
• Bachelor’s degree in a relevant field.
• Startup or fast-paced setting experience is a plus.

Responsibilities

• Provide exceptional support to ensure customer satisfaction across digital and voice channels.
• Address customer inquiries and resolve issues.
• Troubleshoot basic user problems and perform technical support tasks.
• Use analytical problem-solving to improve the support experience.
• Incorporate customer feedback to improve service quality.
• Collaborate with teams to maintain digital trust and safety.
• Engage daily interactions aimed at revenue generation and brand growth.

Skills

Interpersonal skills

Written communication

Verbal communication

Analytical mindset

Adaptability

Education

Bachelor’s degree

Job description

Experience: Graduate in any relevant field

Salary: Rs 3,20,000 Rs 3,50,000 per annum

Joining bonus: Rs 10,000

Transportation: One-way cab facility up to 15km

We are looking for a dedicated customer service associate to deliver people-focused customer interactions. The primary focus is to drive brand loyalty through exceptional service and digital-first support. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

Key Responsibilities:

• 1. Provide exceptional support to ensure high levels of customer satisfaction.
• 2. Address customer inquiries and resolve issues across various digital and voice channels.
• 3. Execute technical support tasks and troubleshoot basic user problems.
• 4. Apply analytical problem-solving to improve the overall support experience.
• 5. Integrate customer feedback to refine service quality and efficiency.
• 6. Collaborate with dedicated teams to maintain digital trust and safety.
• 7. Manage daily interactions with a focus on revenue generation and brand growth.

Skillset

• 1. Strong interpersonal skills and a natural ability to ensure customer satisfaction.
• 2. Excellent written and verbal communication skills.
• 3. Analytical mindset with the ability to solve problems quickly.
• 4. Adaptability to work in a dynamic, high-pressure environment.
• 5. Bachelor’s degree in a relevant field of study.
• 6. Previous experience in a startup or fast-paced setting is a plus.