International Customer Support Associate | Voice Process

Axis Services; Hyderabad; On-site; INR 298,000 - 403,000; Full time

Job summary

Axis Services in Hyderabad invites applicants for a Hiring Customer Support Associate (Voice Process). This office-based role requires handling customer queries via voice, delivering prompt resolutions and maintaining high service standards. The position follows day and rotational shifts, with five working days and two rotational weekends.

Eligibility includes 1 year of customer service, undergraduate/graduate degree, strong English, and mandatory Hindi. Immediate joiners preferred.

Qualifications

• 1 year of customer service experience minimum.
• Undergraduate or graduate degree required.
• Proficient English communication.
• Hindi is mandatory.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through voice support.
• Provide prompt and accurate resolutions.
• Deliver excellent customer service.
• Maintain quality and productivity standards.
• Follow company policies and process guidelines.
• Maintain professional communication with customers.

Skills

Customer service experience

Excellent English

Hindi

Education

Undergraduate/Graduate

Job description

Hiring Customer Support Associate | Voice Process

Job Role: Customer Support Associate Voice

Work Mode: Work From Office

Eligibility

• Minimum 1 Year of Customer Service Experience
• Undergraduate / Graduate
• Excellent English Communication Skills
• Hindi mandatory
• Immediate Joiners Preferred

Salary

• CTC: 3.5 LPA
• Take Home: 22,000/month
• Additional Allowance: 2,000
• No Cab Facility

Shift Details

• Day Shifts
• Rotational Shifts
• 5 Days Working
• 2 Rotational Week Offs

Job Responsibilities

• Handle customer queries through voice support
• Provide prompt and accurate resolutions
• Deliver excellent customer service
• Maintain quality and productivity standards
• Follow company policies and process guidelines
• Maintain professional communication with customers

Interview Process

1. Assessment Round
2. Voice & Accent Round
3. Operations Rounds

Candidates with relevant customer service experience and strong English communication skills are encouraged to apply.