Customer Support Executive - Travel

Coforge; Gurugram District; On-site; INR 260,000 - 420,000; Full time

Job summary

Coforge seeks a dynamic candidate for a travel customer support role in Gurugram. You will assist clients via phone, email, or chat, handle bookings and ticketing, and maintain CRM records. The role requires 0-3 years in BPO with international voice exposure and strong communication skills.

Proficiency in Amadeus and the ability to work rotational night shifts as per business needs are preferred. Join a fast-paced travel support team in a leading IT services company.

Qualifications

• Excellent communication skills with ability to handle high-pressure situations effectively.
• 0-3 years of experience in BPO/Call Centre with international voice process exposure.
• Strong knowledge of Amadeus for airline ticketing and reservation management.

Responsibilities

• Provide exceptional customer support to clients through phone, email, or chat.
• Handle customer inquiries related to travel bookings, reservations, and ticketing.
• Maintain accurate records of all interactions using CRM software.
• Resolve customer complaints in a timely and professional manner.

Skills

Communication skills

High-pressure handling

Customer empathy

Tools

Amadeus

Job description

Roles and Responsibilities

• Provide exceptional customer support to clients through phone, email, or chat.
  
• Handle customer inquiries related to travel bookings, reservations, and ticketing.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Resolve customer complaints and issues in a timely and professional manner.
  

Desired Candidate Profile

• 0-3 years of experience in BPO/Call Centre environment with international voice process exposure.
  
• Excellent communication skills with ability to handle high-pressure situations effectively.
  
• Strong knowledge of GDS systems (Amadeus) for airline ticketing and reservation management.
  
• Ability to work on rotational shifts including night shifts as per business requirements.