Travel Customer Support - Freshers

Coforge; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Coforge is seeking a travel support executive to handle customer inquiries via phone, email or chat, resolving travel-related issues and providing accurate information on schedules, fares and availability. You will assist with bookings across flights, hotels and car rentals using Amadeus or Sabre, and tailor holiday packages to customer preferences and budgets.

The role demands strong communication, resilience in a high-volume environment, and a customer-first approach, with opportunities to

Qualifications

• Excellent communication skills and ability to handle customer interactions across channels.
• Experience in BPO/Call Centre environments and travel-related support.
• Familiarity with international voice processes (UK & US) beneficial.

Responsibilities

• Handle customer inquiries via phone, emails, or chats to resolve travel-related issues.
• Assist customers with booking flights, hotels, car rentals, and other travel arrangements using GDS systems like Amadeus or Sabre.
• Provide accurate information on flight schedules, routes, fares, and availability to customers.
• Offer personalized holiday packages based on customer preferences and budget constraints.

Skills

Communication skills

Customer handling

UK & US support

Tools

Amadeus

Sabre

Job description

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
  
• Assist customers with booking flights, hotels, car rentals, and other travel arrangements using GDS systems like Amadeus or Sabre.
  
• Provide accurate information on flight schedules, routes, fares, and availability to customers.
  
• Offer personalized holiday packages based on customer preferences and budget constraints.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment handling International Voice process (preferably UK & US).
  
• Strong knowledge of airline reservations and ticketing procedures through GDS systems like Amadeus or Sabre.
  
• Excellent communication skills with ability to handle high-pressure situations effectively.