Airlines customer Support

Ienergizer; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Ienergizer in Bengaluru is seeking a customer service professional to join our international voice support team. You will handle inquiries via phone, email or chat and ensure top-tier service for travelers.

Ideal candidates have 1–6 years in BPO/call center with UK/US exposure, a bachelor’s degree (B.Tech in Computers preferred), strong communication, and the ability to multitask accurately under pressure. CRM experience is a plus.

Qualifications

• 1-6 years of experience in BPO/Call Centre with exposure to International Voice process (UK/US).
• Bachelor's degree (preferably B.Tech in Computers).
• Excellent communication skills with ability to work under pressure.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy.

Responsibilities

• Provide exceptional customer service to customers via phone, email, or chat.
• Handle customer inquiries related to airline tickets, flight schedules, and travel arrangements.
• Resolve customer complaints and concerns in a timely and professional manner.
• Process ticket refunds, cancellations, and modifications efficiently.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Excellent communication

Work under pressure

Multitasking

Customer service

Education

Bachelor's degree (B.Tech in Computers preferred)

Tools

CRM software

Job description

Roles and Responsibilities

• Provide exceptional customer service to customers via phone, email, or chat.
• Handle customer inquiries related to airline tickets, flight schedules, and travel arrangements.
• Resolve customer complaints and concerns in a timely and professional manner.
• Process ticket refunds, cancellations, and modifications efficiently.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment with exposure to International Voice process (UK/US).
• Bachelor's degree in any discipline (preferably B.Tech in Computers).
• Excellent communication skills with ability to work under pressure.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy.