Customer Service Specialist - UK Travel

Coforge; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Coforge in Gurugram is seeking a customer service professional with 0-5 years of BPO experience to assist travelers with inquiries and bookings. You will handle calls, emails, and chats, and provide clear guidance on flight and hotel arrangements.

Maintain professionalism while resolving complex complaints and offer personalized holiday-package recommendations based on customer preferences, contributing to a positive travel experience.

Qualifications

• 0-5 years of experience in BPO/Call Centre environment with focus on customer service roles (preferably in the travel industry).
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work rotational shifts including evenings, weekends, and public holidays as per business requirements.

Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
• Provide accurate and timely assistance with flight bookings, hotel reservations, and other travel arrangements.
• Maintain a high level of professionalism while handling complex customer complaints.
• Offer personalized recommendations for holiday packages based on customer preferences.

Skills

Customer service

English proficiency

Verbal communication

Job description

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment with focus on customer service roles (preferably in the travel industry).
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work rotational shifts including evenings, weekends, and public holidays as per business requirements.

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
• Provide accurate and timely assistance with flight bookings, hotel reservations, and other travel arrangements.
• Maintain a high level of professionalism while handling complex customer complaints.
• Offer personalized recommendations for holiday packages based on customer preferences.