Travel Consultant

Mywhy; Gurugram District, Delhi; On-site; INR 180,000 - 260,000; Full time

Job summary

Mywhy in Gurugram, India, is seeking a proactive Customer Service Executive to handle travel-related queries and assist customers with bookings and changes. You will support via calls, email and chat, ensuring smooth travel experiences.

You will coordinate with airlines, hotels and travel partners, maintaining high service standards and effective communication to resolve issues promptly. Prior travel process experience and GDS knowledge are a plus.

Qualifications

• Minimum 6 months experience in Customer Service / Travel Process.
• Knowledge of Travel Software/GDS is mandatory.
• Good communication skills.
• Flexible with rotational shifts.

Responsibilities

• Handle customer queries related to travel bookings
• Assist customers with reservations, cancellations & modifications
• Provide excellent customer support via Calls/Email/Chat
• Coordinate with airlines, hotels & travel partners

Skills

Customer service experience

Communication skills

Travel process knowledge

Tools

GDS systems

Job description

• Handle customer queries related to travel bookings
• Assist customers with reservations, cancellations & modifications
• Provide excellent customer support via Calls/Email/Chat
• Coordinate with airlines, hotels & travel partners

Required Candidate profile

• Minimum 6 months experience in Customer Service / Travel Process
• Knowledge of Travel Software/GDS is mandatory
• Good communication skills
• Flexible with rotational shifts