Customer Support Executive - Sales

R and D Instrument Services; Chennai District; On-site; INR 180,000 - 260,000; Full time

Job summary

R and D Instrument Services in Chennai, India is seeking a focused customer service executive to manage telecalling, handle inquiries, and coordinate quotations and orders. You will communicate via phone, email, and WhatsApp, staying in regular contact with clients and updating CRM records.

The role offers growth in a supportive team environment. Candidate should have basic MS Office and data entry skills, with Hindi knowledge preferred.

Qualifications

• Experience in telecalling.
• Experience in system-based/computer-based work.
• Basic knowledge of MS Office, email communication, and data entry.
• Candidates with knowledge of Hindi.

Responsibilities

• Follow up with existing customers regarding quotations and pending orders.
• Handle customer inquiries and provide product information.
• Maintain regular communication with customers through phone, email, and WhatsApp.
• Coordinate with the sales team to ensure timely submission of quotations and order processing.
• Update customer interactions and follow-up status in the CRM/system.
• Build and maintain good relationships with customers.

Skills

Telecalling

System-based work

MS Office

Email communication

Data entry

Hindi knowledge

Job description

Porur, Chennai, India | Posted on 14/07/2026

Followupwithexistingcustomersregardingquotationsandpendingorders.

Handlecustomerenquiriesandprovideproductinformation.

Maintainregularcommunicationwithcustomersthroughphone,email,and

WhatsApp.

Coordinatewiththesalesteamtoensuretimelysubmissionofquotationsandorder

processing.

Updatecustomerinteractionsandfollow-upstatusintheCRM/system.

Buildandmaintaingoodrelationshipswithcustomers.

Requirements

Experienceintelecalling/customercalling.

Experienceinhandlingsystem-based/computer-basedwork.

BasicknowledgeofMSOffice,emailcommunication,anddataentry.

Candidateswithknowledgeof Hindi

SkillDevelopment: Structuredtraining and certification programs to enhancetechnical expertise.

CareerGrowth: Continuouslearning and advancement opportunities in a supportive work environment.

ClientInteraction: Workwith leading industrial clients across multiplesectors, expanding your professional network.

PositiveWork Culture: Friendly,team-oriented environment that valuesinitiative, integrity, and innovation.