Customer Support Executive

Transformplus; Navi Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Transformplus, located in Andheri, Maharashtra, seeks a motivated Customer Support Executive to handle inbound and outbound calls, provide product information, and ensure customer satisfaction through effective communication and problem-solving.

The role emphasizes handling inquiries, resolving issues promptly, and contributing to sales through cross-selling, with a focus on maintaining detailed customer records and collaborating with the team to improve processes.

Qualifications

• Clear verbal and written communication abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Foundation in customer service best practices and processes.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products and services.
• Address customer inquiries and resolve issues promptly.
• Record interactions and transactions accurately.
• Assist in upselling and cross-selling to enhance customer experience.
• Collaborate with teammates to improve service processes.

Skills

Communication skills

Multi-tasking

Customer service

BPO/telecalling

CRM knowledge

Tools

CRM software

Job description

We are seeking a motivated and enthusiastic Customer Support Executive to join our dynamic team in Andheri, Maharashtra. The ideal candidate will play a crucial role in providing exceptional customer service and support to our clients. As a Customer Support Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues promptly and efficiently.
• Conduct outbound calls for follow-ups and to promote services.
• Collaborate with team members to improve customer service processes.
• Maintain detailed records of customer interactions and transactions.
• Assist in cross-selling and upselling products to enhance customer experience.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in customer service principles and practices.
• Familiarity with BPO and telecalling processes is a plus.
• Basic knowledge of sales techniques and customer relationship management.
• A positive attitude and a willingness to learn.