Customer Support Executive

The Manipal Group; Chennai; On-site; INR 150,000 - 210,000; Full time

Job summary

The Manipal Group is seeking a dedicated Customer Support Executive in Tamil Nadu to provide exceptional service and support to our clients. The role focuses on timely responses, product troubleshooting, and maintaining accurate records of all interactions.

You will collaborate with multiple teams, escalate complex issues when needed, and contribute to ongoing improvements based on customer feedback. A positive attitude and willingness to learn are essential.

Qualifications

• Clear and effective verbal and written communication skills.
• Ability to handle customer concerns with empathy and professionalism.
• Solid problem-solving and analytical thinking for resolving issues.
• Familiarity with customer support software and tools is a plus.
• Maintains a positive, learning-oriented attitude.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, troubleshooting, and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met and issues are escalated appropriately.
• Provide feedback to management on customer trends and areas for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication

Empathy

Problem-solving

Customer software

Positive attitude

Tools

Customer support software

Job description

We are seeking a dedicated Customer Support Executive to join our team in Tamil Nadu. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved efficiently. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, troubleshooting, and resolving issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met and issues are escalated appropriately.
• Provide feedback to management on customer trends and areas for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints with empathy and professionalism.
• Basic problem-solving skills and the ability to think critically.
• Familiarity with customer support software and tools is a plus.
• A positive attitude and a willingness to learn.