Customer Support Executive (Malayalam)

KG Invicta Services (KGiS); Coimbatore District; On-site; INR 279,000 - 446,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a Customer Support Executive fluent in Malayalam to join our team in India. You will be the first point of contact for customers, addressing inquiries and resolving issues to ensure a positive experience with our products and services.

Ideal candidates communicate effectively in Malayalam, possess a customer-oriented mindset, and can thrive in a fast-paced environment while maintaining accurate records and collaborating with colleagues to enhance service

Qualifications

• Fluent in Malayalam
• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Responsibilities

• Serve as the first point of contact for customers via phone, email or chat.
• Assist customers with inquiries and resolve issues to ensure a positive experience.
• Maintain accurate records of customer interactions and follow up as needed.
• Collaborate with team members to improve service delivery and response times.

Skills

Communication skills

Customer orientation

Job description

We are seeking a dedicated Customer Support Executive fluent in Malayalam to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our products and services. You will be expected to communicate effectively in Malayalam, addressing customer needs and providing solutions in a timely manner. Key responsibilities include responding to customer queries via phone, email, or chat, maintaining accurate records of customer interactions, and collaborating with other team members to improve service delivery. The ideal candidate should possess strong communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment.