Customer Support Executive | International Voice | Upselling

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

Shuttle/Cab as per company policy

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring experienced Customer Care / Customer Support professionals for an International Voice Inbound Process supporting US-based customers.

The role includes upselling and cross-selling opportunities, handling inbound US calls, resolving queries, and maintaining a high level of customer satisfaction. Night shifts are required; 100% work from office with shuttle/cab as per policy.

Qualifications

• Bachelor’s degree or higher in commerce or related field.
• Minimum 2 years of relevant customer care / customer support experience.
• Experience in International Voice / Inbound Voice Process preferred.
• Comfortable working in US shift / night-shift environment.

Responsibilities

• Handle inbound calls from US-based customers.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer queries while maintaining high customer satisfaction.
• Demonstrate strong communication and active listening skills.
• Identify and utilize opportunities for upselling and cross-selling.
• Maintain process quality and adhere to SOPs and compliance requirements.
• Accurately document customer interactions in the relevant systems.
• Meet defined productivity, quality, and customer service metrics.
• Escalate complex customer issues as per the defined process.

Skills

Customer Care

Customer Support

Upselling

English Communication

Education

B.Com / M.Com / MBA Finance

Any graduate

Job description

Job Description

We are hiring experienced Customer Care / Customer Support professionals for an International Voice Inbound Process supporting US-based customers.

Upselling and cross-selling opportunities are also part of the process.

Eligibility

• Qualification: B.Com / M.Com / MBA Finance/ Any graduate
• Experience: Minimum 2 years of relevant Customer Care / Customer Support experience
• Prior experience in International Voice / Inbound Voice Process is preferred.
• Candidates should be comfortable working in a US-shift / night-shift environment.
• Strong English communication and customer-handling skills are required.

Key Responsibilities

• Handle inbound calls from US-based customers.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer queries while maintaining a high level of customer satisfaction.
• Demonstrate strong communication and active listening skills.
• Identify and utilize opportunities for upselling and cross-selling.
• Maintain process quality and adhere to defined SOPs and compliance requirements.
• Accurately document customer interactions in the relevant systems.
• Meet defined productivity, quality, and customer service metrics.
• Escalate complex customer issues as per the defined process.

Job Details

• Work Mode: 100% Work from Office
• Process: International Voice Support Inbound
• Customer Base: US-based customers
• Shift: Primarily night shifts
• Location: Gurgaon Badshahpur
• Salary: Up to 6.5 LPA.
• Transport: Shuttle/Cab as per company policy
• Incentives: As per company policy
• Additional Perks: As per company policy