Customer Support Executive (Voice Process)

Capgemini; Kolkata District; On-site; INR 250,000 - 350,000; Full time

Job summary

Capgemini India in Kolkata is seeking candidates for a customer service role. Freshers and candidates with up to 1 year of experience are welcome. A graduation is mandatory, and basic computer knowledge is required.

You will provide accurate information, resolve customer concerns, and maintain records of interactions. The position involves rotational shifts, including night shifts if applicable, with the aim of ensuring high customer satisfaction and service quality.

Qualifications

• Graduation (Mandatory)
• Basic computer knowledge
• Freshers and candidates with up to 1 year of experience can apply

Responsibilities

• Provide accurate information and resolve customer concerns effectively
• Maintain proper records of interactions and follow-up where required
• Ensure high customer satisfaction and service quality

Skills

Basic computer knowledge

Education

Graduation

Job description

Responsibilities

• Provide accurate information and resolve customer concerns effectively
• Maintain proper records of interactions and follow-up where required
• Ensure high customer satisfaction and service quality

Qualifications

• Freshers and candidates with up to 1 year of experience can apply
• Graduation (Mandatory)
• Basic computer knowledge

Work Conditions

• Rotational shifts (including night shifts if applicable)

Preferences

• Immediate joiners are highly preferred