Customer Support Executive | Insurance |

Policybazaar; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Job summary

Policybazaar in Gurgaon is seeking a Customer Support Executive – Insurance with 1–3 years of experience to handle inbound and outbound calls related to insurance products. You will assist customers with queries on policies, renewals, claims, and premiums, ensuring accurate information and a positive experience.

The role requires strong verbal communication, professional call handling, and the ability to maintain customer records.

Qualifications

• Insurance industry experience is mandatory.
• Prior experience in Insurance Customer Support / Insurance Voice Process.
• Knowledge of policies, premiums, renewals, claims, and basic insurance processes.
• Strong verbal communication and call-handling skills.
• Comfortable handling customer calls and resolving queries.

Responsibilities

• Handle inbound and outbound customer calls related to insurance.
• Resolve customer queries regarding policies, renewals, claims, premiums, and related processes.
• Provide accurate information and support to customers.
• Handle calls professionally and ensure a good customer experience.
• Maintain customer details and call records.

Skills

Insurance industry experience

Customer support

Voice process

Communication skills

Job description

Customer Support Executive Insurance

Location: Gurgaon
Experience: 1–3 Years
Role: Customer Support – Insurance

Key Responsibilities

• Handle inbound and outbound customer calls related to insurance.
• Resolve customer queries regarding policies, renewals, claims, premiums, and related processes.
• Provide accurate information and support to customers.
• Handle calls professionally and ensure a good customer experience.
• Maintain customer details and call records.

Mandatory Requirements

• Insurance industry experience is strictly mandatory.
• Candidates must have prior experience in Insurance Customer Support / Insurance Voice Process.
• Good knowledge of insurance policies, premiums, renewals, claims, and basic insurance processes.
• Strong verbal communication and call-handling skills.
• Comfortable handling customer calls and resolving queries.

Important:

Candidates from other sectors will NOT be considered. Only candidates with relevant Insurance industry experience are eligible.& responsibilities