Customer Support Executive

Training Basket; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Training Basket is seeking a customer support executive to handle inbound and outbound calls, address queries, and provide accurate insurance information. You will escalate unresolved issues and ensure timely follow-up while maintaining updated CRM records.

The role requires clear communication, basic MS Office and email skills, and a patient, empathetic approach to all customers. Freshers and experienced applicants are welcome.

Qualifications

• Excellent communication skills (verbal and written).
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced both can apply.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.

Job description

Handle inbound and outbound calls to address customer queries and concerns.

Provide accurate information regarding insurance policies, premium calculations, and policy status.

Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.

Maintain customer records by updating information in the CRM system.

Ensure customer satisfaction through professional communication and problem-solving.

Requirements

• Excellent communication skills (verbal and written).
  
• Ability to handle customer queries efficiently and politely.
  
• Basic computer knowledge and proficiency in MS Office and email.
  
• Patience and empathy to manage difficult or irate customers.
  
• Prior experience in a call center or customer support role is a plus.
  
• Freshers and experienced both can apply.