Customer Support Executive

Talent Aura; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Aura in Mumbai’s Andheri East is seeking a Customer Service Executive. The role focuses on handling customer calls, inquiries, and complaints with a focus on quality service.

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to work with CRM systems. Fresh graduates with good communication may also be considered.

Qualifications

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Proficient in English and Hindi.
• Good interpersonal and customer-handling skills.
• Basic computer knowledge and ability to work on CRM systems.

Responsibilities

• Handle incoming customer calls in a professional and courteous manner.
• Respond to customer inquiries, queries, and complaints.
• Provide accurate information and appropriate assistance to customers.
• Ensure customer issues are addressed and escalated when required.
• Maintain accurate records of customer interactions and call details in the CRM.
• Follow established customer service processes and maintain a high level of service quality.

Skills

Graduation (any discipline)

Verbal & written communication

English & Hindi proficiency

Interpersonal skills

CRM familiarity

Basic computer knowledge

Positive attitude

Education

Bachelor's degree or equivalent

Job description

Customer Service Executive

Location: Andheri East, Mumbai
Experience: 02 Years
Employment Type: Full-time
Industry: Insurance / Financial Services

Job Summary

We are looking for a Customer Service Executive to join our team in Andheri East, Mumbai. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle customer queries and complaints professionally.

Key Responsibilities

• Handle incoming customer calls in a professional and courteous manner.
• Respond to customer inquiries, queries, and complaints.
• Provide accurate information and appropriate assistance to customers.
• Ensure customer issues are addressed and escalated when required.
• Maintain accurate records of customer interactions and call details in the CRM.
• Follow established customer service processes and maintain a high level of service quality.

Qualification & Skills

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Proficient in English and Hindi.
• Good interpersonal and customer-handling skills.
• Basic computer knowledge and ability to work on CRM systems.
• Positive attitude with a customer-focused approach.

Preferred Candidate Profile

• Candidates with 0–2 years of experience in Customer Service, Customer Support, Customer Care, Voice Process, Inbound Calling, or Client Servicing.
• Fresh graduates with good communication skills may also be considered.
• Candidates who can comfortably commute to Andheri East, Mumbai are preferred.