Chat Support Executive

Trigent Software; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Trigent Software is seeking a Customer Service Executive / Senior Customer Service Executive to join our client operations team in Gurugram, India. You will be the primary point of contact for our global customers, delivering assistance via chat, email and other non-voice channels.

The ideal candidate is energetic, articulate and customer-focused, with a passion for problem-solving and excellent communication skills to thrive in a fast-paced environment.

Qualifications

• Energetic and articulate candidate with customer-focused mindset.
• Experience with chat and email support is a plus.
• Excellent communication skills required.

Responsibilities

• Serve as primary contact for global customers via chat/email/non-voice channels.
• Resolve issues quickly with a customer-first approach.
• Collaborate with cross-functional teams to ensure timely support.

Skills

Customer service

Communication

Chat support

Email support

Job description

Role & responsibilities

Job Title: Customer Service Executive / Senior Customer Service Executive

Department: Customer Experience / Client Operations

Work Mode: \Work From Office

Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

About the Role

We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels]. If you possess a passion for problem-solving, thrive in a fast-paced environment, and boast great communication skills, this is the right place for you to grow your career.