Chat Support Executive

Habuild Healthtech; Nagpur District; On-site; INR 223,000 - 391,000; Full time

Benefits offered by this job

Health Insurance

Yoga Subscription

Gym Reimbursement

Overtime Pay

Rewards Recognition

Growth Opportunities

Job summary

Habuild Healthtech in Nagpur, India, is seeking a Customer Support Executive to handle customer queries through chat, calling, and email. You will resolve concerns, process requests such as registration changes, pauses, and referrals, and maintain accurate records to ensure timely resolutions.

The role requires meeting daily performance targets in a fast-paced environment. We value strong communication, problem-solving, and a customer-focused approach.

Qualifications

• Strong communication and problem-solving skills.
• Customer-focused with patience and emotional intelligence.
• Good attention to detail and professionalism.
• Ability to work in a target-driven environment.

Responsibilities

• Handle customer queries through Chat, Calling, and Email.
• Resolve customer concerns and process requests such as registration changes, pauses, and referrals.
• Maintain accurate records and ensure timely resolution.
• Achieve daily performance targets.
• Perform additional tasks as assigned.

Skills

Strong communication

Problem solving

Customer-focused

Patience

Emotional intelligence

Attention to detail

Professionalism

Target-driven

Job description

Customer Support Executive

Role & Responsibilities

• Handle customer queries through Chat, Calling, and Email.
• Resolve customer concerns and process requests such as registration changes, pauses, and referrals.
• Maintain accurate records and ensure timely resolution.
• Achieve daily performance targets.
• Perform additional tasks as assigned.

Preferred Candidate Profile

• Strong communication and problem-solving skills.
• Customer-focused with patience and emotional intelligence.
• Good attention to detail and professionalism.
• Ability to work in a target-driven environment.
• Willingness to learn and take additional responsibilities.

Perks & Benefits

• Health Insurance for you and your family
• Yoga Subscription for you and your family
• Gym Reimbursement
• Overtime Pay
• Rewards and Recognition
• Growth Opportunities