Customer Support Executive

Stafingo; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

StafinGo in Mumbai, India is seeking a customer support executive to provide exceptional service via phone, email and chat. You will resolve queries, process requests, and escalate complex issues when needed while maintaining CRM records.

You will collaborate with internal teams to identify recurring problems and contribute to improving overall customer satisfaction. The role is based in Mumbai with a focus on high-quality service delivery.

Qualifications

• 0.5–1 year of experience in BPO/Call Centre environment or similar industry.
• Strong communication skills for effective voice support over the phone or via video conferencing.
• Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.

Responsibilities

• Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Skills

Customer service

Communication skills

Multitasking

Job description

Roles and Responsibilities :

• Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalatE complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0.5-1 year of experience in BPO/Call Centre environment or similar industry.
• Strong communication skills for effective voice support over the phone or via video conferencing.
• Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.