Chat Support Executive- International Process

TP; Mohali; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Mohali, India is seeking a motivated customer support professional to handle inquiries via email and chat, and collaborate with teams to resolve issues. The role requires managing high volumes of chats and calls, escalating complex problems when needed, and maintaining precise records in our CRM system to ensure excellent service.

The candidate will join a dynamic team in a fast-paced environment, delivering professional support across multiple channels, including evenings and weekends as

Qualifications

• Experience in BPO/Call Centre environment beneficial.
• Excellent communication across email, phone and chat.
• Willing to work in rotational shifts including evenings and weekends.
• Basic computer knowledge for data entry and record-keeping.

Responsibilities

• Provide customer support through email or chat to resolve queries and concerns.
• Handle a high volume of chats and calls in a timely and efficient manner.
• Resolve issues promptly and escalate complex problems when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.

Skills

Communication

Multichannel support

Customer service

Tools

CRM system

Job description

Roles and Responsibilities :

• Provide customer support through email, or chat to resolve customer queries and concerns.
• Handle a high volume of chats, and calls in a timely and efficient manner.
• Resolve issues promptly and professionally, escalating complex problems when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-12 years of experience in BPO/Call Centre environment/Any.
• Excellent communication skills for effective interaction with customers over various channels (email, phone, chat).
• Ability to work on rotational shifts including evenings, weekends.
• Basic computer knowledge for navigating software applications used for data entry and record-keeping.