Chat And Email Support Executive| BPO

Talent Acquaintance; Jaipur; On-site; INR 250,000 - 390,000; Full time

Job summary

Talent Acquaintance in Jaipur, Rajasthan, India, is seeking a customer support representative to handle chat inquiries, resolve issues, and maintain records in CRM. The role emphasizes strong communication, problem-solving, and collaborative work to deliver an outstanding customer experience.

This is a full-time on-site position in Jaipur, requiring a proactive team player with a customer-first mindset. You will continually update product knowledge and work closely with cross-functional teams to

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO.
• Excellent written and verbal communication, clear articulation.
• Strong problem-solving and critical thinking.
• Ability to multitask in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication

Problem-solving

CRM Proficiency

Attention to detail

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.