CUSTOMER SUPPORT EXECUTIVE – CHAT SUPPORT

Zoho; Greater Noida; On-site; INR 240,000 - 360,000; Full time

Job summary

Vrinda International invites applications for the Customer Support Executive – Chat Support role based in Greater Noida, India. You will handle international chat inquiries, resolve issues, and ensure quick, accurate responses while upholding strict service standards.

This is a fast-paced, client-facing position within the IT services sector. The ideal candidate has fluent written English, strong multitasking abilities, and at least six months of relevant experience in customer support.

Qualifications

• Fluent written English communication.
• Ability to multitask and maintain accuracy during high-volume chats.
• Experience resolving customer queries effectively.
• Exposure to international chat support environments preferred.
• Strong attention to detail and adherence to policies.

Responsibilities

• Facilitate real-time customer support through international chat channels.
• Manage multiple conversations simultaneously with high accuracy.
• Analyze and resolve customer queries in line with company policies.
• Execute tasks within international blended processes as needed.
• Document interactions and feedback for quality improvement.

Skills

Multitasking

Written English

Customer query resolution

International chat support

Attention to detail

Job description

CUSTOMER SUPPORT EXECUTIVE – CHAT SUPPORT

Sector 144, Greater Noida, India | Posted on 10/10/2026

About Us

Welcome to Vrinda International's Talent Portal

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Job Description

Summary

The Customer Support Executive – Chat Support role within the IT Services sector is pivotal to maintaining high-quality client interactions and ensuring seamless service delivery. This position focuses on managing international chat-based inquiries, requiring a professional who can effectively resolve customer issues while adhering to strict service standards. The ideal candidate will serve as the primary point of contact for clients, leveraging strong communication skills to navigate blended processes and deliver timely, accurate solutions in a fast-paced environment.

Responsibilities

• Facilitate real-time customer support through international chat channels, ensuring prompt and professional responses.
  
• Manage multiple conversations simultaneously while maintaining high accuracy and attention to detail.
  
• Analyze and resolve customer queries efficiently, providing appropriate solutions that align with company policies.
  
• Execute tasks within international blended processes, balancing chat support with other assigned duties as needed.
  
• Document interactions and feedback accurately to support continuous improvement in service quality.
  

Requirements

Requirements:

• Proficiency in written English communication with the ability to convey complex information clearly.
  
• Proven capability in multitasking and maintaining focus on details during high-volume interactions.
  
• Demonstrated experience in customer query resolution and handling client concerns effectively.
  
• Prior exposure to international chat support environments and blended operational processes.
  
• Minimum of 6 months of relevant experience in customer support or a related field.