Web Chat Support Executive

Asap Staffing Solutions Delhi; Dadri, Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Asap Staffing Solutions Delhi is hiring for an International chat process role. Location: Gurgaon/Noida, India. We require graduates with at least 1 year of international chat experience and excellent English writing and speaking skills. Rotational shifts and a 5-day work week are part of the schedule.

The candidate will handle customer queries via web chat, provide written solutions, and work with internal teams to resolve issues while maintaining professionalism and empathy.

Qualifications

• Minimum graduate qualification.
• 1 year of experience in international chat.
• Excellent English writing and speaking skills.
• Rotational shifts and a 5-day work week.

Responsibilities

• Handle customer queries via web chat and resolve issues promptly.
• Provide accurate and helpful solutions through written communication.
• Maintain professionalism and empathy in customer interactions.
• Collaborate with internal teams to resolve complex issues.
• Meet quality, productivity, and first-contact resolution targets.

Skills

English skills

Education

Graduate degree

Job description

Hi,

We are hiring for International chat process ,

Location - Gurgaon / Noida

Need Graduate Candidates Only.

Minimum 1 year of exp in international chat (live chat / Web chat exp).

Excellent English writing and speaking Skills.

Rotational Shift

5 days working

Roles and Responsibilities

• Handle customer queries via web chat, ensuring timely resolution of issues.
  
• Provide accurate and effective solutions to customers through written communication.
  
• Maintain a high level of professionalism and empathy when interacting with customers.
  
• Collaborate with internal teams to resolve complex issues or elevate matters when necessary.
  
• Meet performance targets for quality, productivity, and first-call resolution rates.