Customer Support Executive | Bangalore | Whitefield

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 360,000 - 480,000; Full time

Job summary

Inspiration Manpower Consultancy is seeking a Customer Support Executive for our Top MNC client in Bangalore (Whitefield). This permanent, work-from-office role requires 2–3 years of total experience with a 4 LPA CTC, and at least 1.5 years in customer service.

You will handle voice and non-voice support, maintain CRM records, and ensure first contact resolution. You'll work in rotational shifts, use MS Excel for basic reporting, and may interact with both B2C and B2B customers; Zoho Desk

Qualifications

• 2–3 years total experience with 4 LPA CTC.
• Minimum 1.5 years in Customer Service.
• Domain expertise in customer service processes.
• Excellent English communication, verbal and written.
• Experience in voice and non-voice support (email).
• MS Excel for basic reporting and data management.
• Flexible to work in rotational shifts.

Responsibilities

• Handle customer queries via calls and emails (Voice & Non-voice).
• Ensure first contact resolution and customer satisfaction.
• Maintain records of interactions in the CRM system.
• Identify customer needs and provide solutions.
• Escalate complex issues with proper documentation.
• Contribute to process improvement and knowledge sharing.
• Prepare and maintain daily/weekly Excel reports.

Skills

Customer service

English communication

MS Excel

Fast learner

Education

Graduate

Tools

Zoho Desk

Job description

This post is regarding an opening with our Top MNC client..

Type of Job- Permanent

Job Location- Bangalore ( Whitefield)

Job Role- Customer Support Executive

Designation - Associate

Work mode Work from office

Skills & Experience Required

• Overall: 2-3 years total experience ( CTC - 4 LPA )
• Mandatory: Minimum 1.5 years in Customer Service or Customer Support

Key Responsibilities

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Key Requirements

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Strong vocabulary, articulation, and comprehension.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Strong problem-solving attitude with attention to detail.
• Flexible to work in rotational shifts.

Preferred Attributes

• Exposure to CRM tools (e.g., Zoho Desk).
• Experience in handling both B2C and B2B customers.
• Quick learner with adaptability to changing business needs.

Qualification- Any graduates with excellent communication

Flexible In Rotational shifts

Notice period- Immediate