Customer Relations Associate

Kotsrentingprivatelimited; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Annual bonus

Insurance benefits

Zoho Desk exposure

Job summary

Kotsrentingprivatelimited is seeking a Customer Support Executive / Customer Relations Associate in Whitefield, Bengaluru. The role requires 2–3 years total experience with at least 1.5 years in customer service, and female candidates only.

You will handle queries via calls and emails, ensure first contact resolution, and maintain CRM records with routine Excel reporting. The position offers full-time employment and involves working in rotational shifts to support B2C and B2B customers.

Qualifications

• 2–3 years total experience in customer support or service.
• Minimum 1.5 years in customer service or customer support.
• Female candidates only for this role.
• Experience with voice and email support and CRM systems.

Responsibilities

• Handle customer queries and concerns via calls and emails (voice & non-voice).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide solutions.
• Escalate complex issues with proper documentation.
• Contribute to process improvement and knowledge sharing.
• Prepare and maintain daily/weekly Excel reports.

Skills

Customer service

English communication

Problem solving

Attention to detail

Rotational shifts

Tools

Zoho Desk

MS Excel

Job description

Job Title:Customer Support Executive / Customer Relations Associate

Location:Whitefield

Experience Required:

Overall:2-3 years total experience

Mandatory:Minimum1.5 years in Customer Service or Customer Support

We are looking for only female candidates for this role.

Key Responsibilities:

Handlecustomer queries and concernseffectively viacalls and emails(Voice & Non-voice support).

Ensurefirst contact resolutionand customer satisfaction.

Maintain accurate records of interactions in the CRM system.

Proactively identify customer needs and provide appropriate solutions.

Escalate complex issues to relevant departments with proper documentation.

Contribute towardsprocess improvement and knowledge sharingwithin the team.

Prepare and maintaindaily/weekly Excel reportsas required.

Key Requirements:

Domain expertisein customer service processes and systems.

ExcellentEnglish communication skills, both verbal and written.

Strongvocabulary, articulation, and comprehension.

Experience invoice and non-voice support (email).

Proficiency inMS Excelfor basic reporting and data management.

Strong problem-solving attitude with attention to detail.

Flexible to work in rotational shifts.

Preferred Attributes:

Exposure to CRM tools (e.g.,Zoho Desk).

Experience in handling both B2C and B2B customers.

Quick learner with adaptability to changing business needs.

Employment Type:Full Time

About the Company:

We providepremium managed gated rental apartments/flats around Bangaloreto young individuals, couples, and families. Our goal is to providepremium living and make renting easy and simplefor our customers.

Requirements

CTC Package

Job role - Customer Relations Associate
Annually

2 . Annual Bonus ( upto 3% based on company performance)
₹10,800

3 . Food, Beverage & Medical Insurance ( Non- Reimburseable )
₹50,000