Customer Support

Printo; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Printo is seeking a Customer Support Executive in Bengaluru (Bangalore) and Chennai to handle customer interactions with a customer-first approach. The role focuses on resolving queries, coordinating with internal teams, and ensuring a seamless customer experience.

The ideal candidate will possess strong communication skills, the ability to multitask, and proficiency in CRM tools to manage calls and queries effectively.

Qualifications

• Minimum 1+ years of experience in Customer Support or a similar role.
• Strong verbal and written communication skills.
• Good interpersonal and customer handling skills.
• Ability to multitask and coordinate with multiple stakeholders.
• Strong problem-solving and analytical skills.
• Basic knowledge of handling customer calls and CRM tools is an added advantage.

Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns
• Provide prompt and effective resolutions while ensuring high customer satisfaction Understand customer requirements and offer appropriate solutions
• Coordinate with vendors and the production team for order-related updates and issue resolution
• Maintain clear and professional communication with customers at all times
• Track, follow up, and close customer queries within defined timelines
• Build and maintain positive relationships with customers

Skills

Customer service

Coordination

Query resolution

Communication skills

Tools

CRM tools

Job description

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Job Title: Customer Support Executive

Experience: 1+ Years

Location: Bangalore & Chennai

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Requirements

• Minimum 1+ years of experience in Customer Support or a similar role
• Strong verbal and written communication skills
• Good interpersonal and customer handling skills
• Ability to multitask and coordinate with multiple stakeholders
• Strong problem-solving and analytical skills
• Basic knowledge of handling customer calls and CRM tools is an added advantage

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns
• Provide prompt and effective resolutions while ensuring high customer satisfaction Understand customer requirements and offer appropriate solutions
• Coordinate with vendors and the production team for order-related updates and issue resolution
• Maintain clear and professional communication with customers at all times
• Track, follow up, and close customer queries within defined timelines
• Build and maintain positive relationships with customers

Preferred Skills

• Ability to handle pressure and manage time effectively
• Proactive approach to identifying and resolving issues
• Team player with a positive attitude
• Skills: customer service,coordination,solving queries,communication skills,outbound calls,inbound calls,customer support,escalation handling