Customer Relations Associate

Kots Renting Private Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Annual bonus (up to 3%)

Medical insurance (non-reimburseable)

Job summary

Kots Renting Private Limited in Bengaluru (Whitefield) seeks a Customer Support Executive / Customer Relations Associate. 2-3 years total experience with at least 1.5 years in customer service is required.

This role is for female candidates, in a full-time capacity, with responsibilities spanning calls and emails, CRM data management, and reporting. The candidate should have strong English skills, proficiency in Excel, and the ability to work in rotational shifts.

Qualifications

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Strong vocabulary, articulation and comprehension.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Strong problem-solving attitude with attention to detail.
• Flexible to work in rotational shifts.

Responsibilities

• Handle customer queries and concerns via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Skills

Customer service expertise

English communication

MS Excel

Problem solving

Attention to detail

Rotational shifts

Tools

Zoho Desk

Job description

Job Title:Customer Support Executive / Customer Relations Associate

Location:Whitefield

Experience Required:

Overall:2-3 years total experience

Mandatory:Minimum1.5 years in Customer Service or Customer Support

We are looking for only female candidates for this role.

Key Responsibilities:

Handlecustomer queries and concernseffectively viacalls and emails(Voice & Non-voice support).

Ensurefirst contact resolutionand customer satisfaction.

Maintain accurate records of interactions in the CRM system.

Proactively identify customer needs and provide appropriate solutions.

Escalate complex issues to relevant departments with proper documentation.

Contribute towardsprocess improvement and knowledge sharingwithin the team.

Prepare and maintaindaily/weekly Excel reportsas required.

Key Requirements:

Domain expertisein customer service processes and systems.

ExcellentEnglish communication skills, both verbal and written.

Strongvocabulary, articulation, and comprehension.

Experience invoice and non-voice support (email).

Proficiency inMS Excelfor basic reporting and data management.

Strong problem-solving attitude with attention to detail.

Flexible to work in rotational shifts.

Preferred Attributes:

Exposure to CRM tools (e.g.,Zoho Desk).

Experience in handling both B2C and B2B customers.

Quick learner with adaptability to changing business needs.

Employment Type:Full Time

About the Company:

We providepremium managed gated rental apartments/flats around Bangaloreto young individuals, couples, and families. Our goal is to providepremium living and make renting easy and simplefor our customers.

Requirements

CTC Package

Job role - Customer Relations Associate
Annually

2 . Annual Bonus ( upto 3% based on company performance)
₹10,800

3 . Food, Beverage & Medical Insurance ( Non- Reimburseable )
₹50,000