Customer Support Executive

Talent Synergy Solutions; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

US shift allowance

Job summary

Talent Synergy Solutions seeks a Customer Support Executive in Whitefield, Bengaluru, working in a US shift from 7:30 PM to 4:30 AM. The role is WFO with 5 working days weekly, targeting fresh graduates as well as professionals with up to 3 years of experience.

You will handle queries across phone, email, and chat, delivering accurate information and maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in any discipline.
• 3 years of experience in customer support or related field.
• Freshers with strong communication skills encouraged to apply.
• Excellent verbal and written communication in English.

Responsibilities

• Handle customer queries and provide timely resolutions via phone, email, and chat.
• Understand concerns and provide accurate information and solutions.
• Maintain high customer satisfaction through effective communication.
• Document interactions and resolutions in relevant systems.
• Follow processes, service standards, and escalation procedures.
• Coordinate with internal teams to resolve issues within timelines.
• Maintain professional, customer-centric interactions.
• Meet performance metrics like response and resolution times.

Skills

Customer support

English proficiency

Verbal communication

Written communication

Fresh graduates welcome

US shift adaptability

Education

Bachelor's degree (any discipline)

Job description

Job Description Customer Support Executive

About the Role

We are looking for a Customer Support Executive to join our team in Whitefield, Bengaluru. The ideal candidate should have strong verbal and written communication skills, a customer-focused approach, and the ability to work effectively in a US-shift environment.

This role is suitable for fresh graduates as well as professionals with 03 years of experience who are interested in building a career in customer support and client servicing.

Role Details

ParameterDetailsJob TitleCustomer Support Executive

Experience03 Years

EducationBachelors Degree in any discipline

LocationWhitefield, Bengaluru

Work ModelWork From Office (WFO)

Working Days5 days a week

ShiftUS Shift 7:30 PM to 4:30 AM

Shift AllowanceProvided as per company policy

Key Responsibilities

• Handle customer queries and provide timely and professional resolutions through phone, email, and/or chat.
• Understand customer concerns and provide accurate information and appropriate solutions.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions, issues, and resolutions accurately in the relevant systems.
• Follow defined processes, service standards, and escalation procedures.
• Coordinate with internal teams to resolve customer issues within agreed timelines.
• Maintain a positive, professional, and customer-centric approach in all interactions.
• Meet defined performance metrics such as response time, resolution time, quality, and customer satisfaction.
• Ensure compliance with company policies, procedures, and data confidentiality requirements.
• Be flexible to work in the assigned US shift and support business requirements.

Required Skills & Qualifications

• Bachelors degree in any discipline.
• 03 years of experience in customer support, customer service, BPO, contact centre, or a related field.
• Freshers with strong communication skills are encouraged to apply.
• Excellent verbal and written communication skills in English.
• Strong listening, interpersonal, and problem-solving abilities.
• Customer-focused attitude with patience and a professional approach.
• Good computer literacy and ability to work with multiple systems/applications.
• Ability to learn quickly and adapt to new processes and technologies.
• Comfortable working in a US shift (7:30 PM 4:30 AM).
• Willingness to work from the office 5 days a week in Whitefield, Bengaluru.

What We Offer

• Opportunity to work with an AI-driven technology company.
• Exposure to international customers and global business processes.
• US shift allowance as per company policy.
• Work in a collaborative and technology-driven environment.
• Opportunities for learning, skill development, and career growth.

Ideal Candidate

We are looking for someone who is articulate, customer-focused, positive, adaptable, and willing to work in a US-shift environment. Candidates with strong communication skills and a willingness to learn are encouraged to apply, even if they are fresh graduates.