Walk-in | Customer Advisor

Wroots Global; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Wroots Global in Bengaluru is seeking a proactive International Customer Support Executive to handle inquiries via voice, chat, and email. The role welcomes freshers and experienced candidates with strong English communication and a customer-focused mindset.

It requires adaptability to rotational shifts and a commitment to high-quality service. The position offers a salary up to 5 LPA, with opportunities for growth in a dynamic customer service environment.

Qualifications

• Graduation preferred; process standards vary.
• Freshers welcomed; BPO/CS experience preferred.
• Excellent English verbal and written communication skills.
• Able to work in a fast-paced, target-driven environment.
• Basic computer knowledge and MS Office familiarity.

Responsibilities

• Handle customer queries via voice, chat, or email per process requirements.
• Understand customer concerns and provide accurate, timely resolutions.
• Maintain high customer satisfaction and deliver a positive experience.
• Handle complaints professionally and escalate complex issues to the right team.
• Follow company policies, processes, and quality standards in interactions.
• Maintain accurate records of customer interactions in relevant systems.
• Meet daily, weekly, and monthly performance targets.
• Coordinate with internal teams to resolve issues within turnaround times.
• Demonstrate empathy, patience, and professionalism with customers.
• Ensure follow-up on unresolved concerns.
• Adhere to attendance, quality, productivity, and compliance guidelines.

Skills

Customer Handling

Communication Skills

Problem Solving

Active Listening

Empathy

Complaint Resolution

Basic Computer Knowledge

Teamwork

Time Management

Education

Graduation preferred

Job description

International Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Service / Operations
Experience: Freshers & Experienced Candidates
Salary: Up to 5 LPA
Employment Type: Full-Time
Work Location: Bangalore
Shift: Rotational / As per business requirement

Contact Person: HR Tameem (9342508706)

Job Summary:

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to understand and resolve customer queries effectively.

Key Responsibilities:

• Handle customer queries through voice, chat, or email as per the process requirement.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Handle complaints professionally and elevate complex issues to the appropriate team.
• Follow company policies, processes, and quality standards while interacting with customers.
• Maintain accurate records of customer interactions and update relevant systems.
• Meet daily, weekly, and monthly performance targets.
• Coordinate with internal teams to resolve customer issues within the required turnaround time.
• Demonstrate empathy, patience, and professionalism during customer interactions.
• Ensure proper follow-up on unresolved customer concerns.
• Adhere to attendance, quality, productivity, and compliance guidelines.

Candidate Requirements:

• Education: Minimum qualification as per process requirement; graduation preferred.
• Experience: Freshers can apply; candidates with customer service/BPO experience are preferred.(Previous organizations documents should be present with candidate)
• Excellent English verbal and written communication skills.
• Good listening and problem-solving abilities.
• Customer-oriented approach with a willingness to help.
• Ability to work in a fast-paced and target-driven environment.
• Basic computer knowledge and familiarity with MS Office.
• Willingness to work in rotational shifts, including weekends/holidays if required.

Skills Required:

• Customer Handling
• Communication Skills
• Problem Solving
• Active Listening
• Empathy
• Complaint Resolution
• Basic Computer Knowledge
• Teamwork
• Time Management

What We Offer:

• Salary package up to 5 LPA, based on experience, skills, and interview performance.
• Attractive career growth opportunities.
• Training and development programs.
• Supportive and professional work environment.
• Opportunity to work with a growing organization.
• Performance-based incentives, wherever applicable.

Who Can Apply?

Freshers: Yes (English Communication should be very good)
Experienced Candidates: Yes (English Communication should be very good)
BPO / Customer Support Experience: Preferred
Immediate Joiners: Preferred