Customer Support Executive | Day Shift | Rotational Off|Only Female

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Inspiration Manpower Consultancy in Bangalore is seeking a Customer Support Executive / Customer Relations Associate to handle queries via calls and emails in a day shift, 9 AM to 6 PM, six days a week. This role works from office with rotational offs.

The candidate should have 2–3 years total experience, with at least 1.5 years in customer service, and is open to female candidates only. You will maintain CRM records, strive for first contact resolution, and contribute to process improvements,

Qualifications

• Total work experience of 2–3 years.
• Minimum 1.5 years in customer service or support.
• Female candidates only.

Responsibilities

• Handle customer queries and concerns via calls and emails (voice and non-voice).
• Ensure first contact resolution and customer satisfaction.
• Maintain records in CRM system.
• Proactively identify customer needs and provide solutions.
• Escalate complex issues with documentation.
• Contribute to process improvement and knowledge sharing.
• Prepare daily/weekly Excel reports.

Skills

Customer service

English communication

Excel reporting

Problem solving

Voice support

Non-voice support

Attention to detail

Adaptability

Education

Any Graduates

Tools

Zoho Desk

Job description

Job Title: Customer Support Executive / Customer Relations Associate

Interview & Work Location- Bangalore

Day Shift - 9 AM to 6 PM

Work From Office

6 days working, Rotational offs

Qualification- Any Graduates

Experience Required:

• Overall: 2-3 years total experience
• Mandatory: Minimum 1.5 years in Customer Service or Customer Support
• We are looking for only female candidates for this role.

Key Responsibilities:

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Key Requirements:

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Strong vocabulary, articulation, and comprehension.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Strong problem-solving attitude with attention to detail.
• Flexible to work in rotational shifts.

Preferred Attributes:

• Exposure to CRM tools (e.g., Zoho Desk).
• Experience in handling both B2C and B2B customers.
• Quick learner with adaptability to changing business needs.

Employment Type: Full Time